Policies

»  Ordering & Payment Options » Exchange Fees » Shipping  » Policy Changes
» Return Policy » Exchange Policy  » Product Eligibility  
» Request an Exchange » Exchange Package » Store Credits  
» Cancelation Fees » Order Processing  » Backorders  
 » Changes to Order  » Fraud and Theft  » Privacy Policy  

 


 Ordering & Payment Options | to the top

  • Currently we accept phone and email orders
  • We accept the following credit cards (options may change)
    • Visa, Master Card, Debit Cards
    • On your statement you will see jc@mmhairfashions.com and 814-883-3862
    • While we use VeriSign encryption to protect sensitive information transferred online, we also take additional reasonable commercial measures to protect your information offline.
  • NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
  • For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please. (local checks accepted)

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to fill out information:
 • Your name (as it reads on your credit card)
 • Your billing address (to verify authorization)
 • Your phone number (during business hours in the event we need to contact you about your order)
 • Your email (where you can receive order confirmations and tracking info.)
 • Your credit card type, number, and expiration date


Changes to Order | to the top

Requests for changes to or cancelation of orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 8:00am-5:00pm (EST). Please call us.

Cancelation requests received outside of 4 business hours following your order will be treated as a return and will be subject to a 25% restocking fee.

Refused and undeliverable packages will also be treated as a return and will be subject to a 25% restocking fee


 Return Policy | to the top

Due to the personal nature of the items I sell, I enforce a strict return policy so you can be sure than any item you purchase from us is clean, new and unused.  Due to health regulations, I cannot accept the return of wigs or hairpieces.  Only defective products will be exchanged.

Online wig orders: There are no returns accepted due to manufacturers' policies. 

Wigs, hairpieces, accessories and products. -  no exchanges, credits or returns accepted.  All sales final.
 

Exchange Policy for manufactures defective wigs and hairpieces only | to the top

  • We want you to be satisfied with your order. In the event your hairpiece or wig is defective due to manufactures error we will exchange your product, with no hassles, simply follow the exchange procedures below.

 Wig/hairpiece Exchange Eligibility - | to the top

  • If your item does have a manufactures defect, I will gladly exchange, please note your exchange must meet these guidelines.
  • Contact Janise asap.
  • Exchanges must be received within 5 business days after receipt of the item.
  • Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, no odors, no products applied and with tags attached) and in original packaging.
  • Items not eligible for exchange: Costume Wigs or Hairpieces, Sales Items, Clearance, Discontinued, Accessories, Care Products, Special Orders and Wholesale Orders.
  • If product(s) have been altered, worn, damaged, have odor, have styling products applied or tags/packaging tampered with, products will be ineligible for exchange and deemed unauthorized.

  How to Prepare Your Wig Exchange Package -| to the top

Once you are sure your product has met the eligibility standards and you have requested an exchange you are ready to package your item for shipment.

  1. Package your item for exchange in a sturdy box to protect from crushing or damage during shipping
  2. Include a copy of your email request or hand written request describing the items you'd like to exchange and the new desired product and color. Include your name, address, phone, email and any other comments you may have.
  3. Mail to: The Hair Lady c/o Exchanges
    2518 Sleepy Hollow Drive
    State College, PA 16803
  4. Exchange items must be returned to us within 5 days from receipt of the product.
  5. Once we receive your package, it will be inspected for return approval standards. Please allow up to 10 business days for the exchange process to complete.

Store Credits | to the top

Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on www.mmhairfashions.com. We do not issue any cash, check, or credit card refunds. To redeem store credit you must phone in to 1–814-883-3862 and place your order with a phone representative. Store credits do not expire.


Backorders | to the top

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–814-883-3862 or email jc@mmhairfashions.com


 Shipping Information | to the top

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

We offer the following shipping options:
1. Flat–Fee Shipping USPS
2. USPS 1st Class
3. USPS Priority
4. USPS Express
5. UPS Ground
6. UPS Air
7. Federal Express

 ** At this time we ship within the US (APO address accepted). We are not responsible for any duties, taxes, or additional charges that may be charged.


Cancelation Fees | to the top

For any shipments returned to us due to a bad address, refusal upon delivery, or cancelation after 24 hours of placing order; there will be a 25% cancelation fee charged. Shipping and handling charges are non refundable.

 


Order Processing |to the top

Orders are processed within 24 hours of order placement. Contingent on stock availability.  Once shipped, orders arrive within the time frame selected (USPS 1st, USPS Priority, USPS Expedited, Fed Ex) on the order form.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.


Tracking Your Order | to the top

Please email: jc@mmhairfashions.com or call 1–814-883-3862

Shipping Delays | to the top
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email


Fraud & Theft | to the top

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.


Policy Changes | to the top

Janise Crow, "The Hair Lady", www.mmhairfashions.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.


Privacy Policy | to the top
 More....
 This is the web site of mmhairfashions.com
Email Privacy Policy

 

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us? If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us? Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. 

Disclosure
In the event a change of ownership were to occur client information and photos used on this site will be shared in an ease of transition, no personal information will be sold to third party markets and clients can unsubscribe to emails and marketing at any point.